Memento deploys AI agents that operate your mature software products — support, security, monitoring, releases, knowledge management — so your engineers can build what comes next. Human oversight on every action. Full audit trail. Kill switch always on.
Products in sustainment mode face compounding risks that traditional staffing can't solve.
Senior engineers leave, taking undocumented expertise with them. Every departure makes the next incident harder to resolve. Post-mortems reference decisions nobody can explain.
Support tickets pile up, tech debt compounds, and patching cycles slow down — while headcount stays flat or shrinks. The math gets worse every quarter.
New team members spend months rebuilding mental models that existed in a departing engineer's head. Offshore teams lose context faster than they ramp up.
As your product portfolio grows, so does the cost of operating it — more tickets, more patches, more incidents, more releases, more knowledge to maintain. Traditional staffing scales linearly. Margins shrink. At some point, the cost curve forces you to look for a different answer.
That's where Memento comes in. From the point of adoption, AI agents absorb the operational load that would otherwise require proportional headcount. The cost curve flattens. Your team stays focused on innovation — whether you're running 2 products or 20.
Every engagement follows a structured three-phase onboarding designed to eliminate risk and build confidence. We prove it works before you commit.
The platform connects to your systems and builds a complete Product Digital Twin — architecture, dependencies, support patterns, resolution history. Nothing is written. The platform learns.
Agents operate in full, but every action is held for human comparison against your team's real work. Quality is measured with composite scores you can inspect.
Agents handle operations with human approval gates on every consequential action. Your team reviews and approves. Kill switch always available.
Before any agent acts, Memento builds a Product Digital Twin — a synchronized, queryable representation of everything about your product: source code, architecture, dependencies, ticket history, release patterns, operational knowledge, and team context.
Every agent decision is grounded in this twin. When an agent triages a bug, it knows the component, the owner, the recent changes, and the related tickets. When it drafts a patch, it understands the architecture constraints. No hallucination. No context gaps.
The twin stays current through continuous sync with your systems — every commit, every ticket update, every deployment feeds back in.
Over 30 operational processes spanning support, engineering, security, compliance, monitoring, knowledge management, and reporting.
Classifies incoming support tickets, drafts responses grounded in your product knowledge, and routes complex cases with full context packages.
Triages bug reports, generates patches with regression tests, and manages the full fix lifecycle from report to merge.
Continuous dependency scanning with CVSS-prioritized remediation. Security patches generated and staged for review.
Monitors production environments, classifies alerts by severity, investigates incidents, and drives resolution with full audit trails.
Builds a living knowledge base from code, docs, tickets, and incidents. Generates runbooks, architecture docs, and knowledge articles.
Manages maintenance releases, hotfixes, and dependency updates with CAB/change-window integration for enterprise workflows.
Weekly operational health reports with trend analysis. Security posture reports covering vulnerabilities, compliance status, and remediation progress.
Memento engineers build customer-specific workflows, integrations, and skills tailored to your product's unique operational needs.
47 programming languages · 45 tool integrations · growing
We built Memento knowing that the first conversation with your CISO determines whether there is a second one.
Every customer gets a dedicated database instance and compute namespace. There is no shared data layer. Another customer's data is not in your database — period.
Authentication tokens are handled by infrastructure, never exposed to agent reasoning contexts. Four layers of defense-in-depth enforce this invariant.
No agent writes to your ticketing system, repository, or communication channel without human approval. Every external action is gated.
One click stops all agent activity instantly. No cooldown, no delay, no negotiation.
Every agent action, every approval decision, every data access is logged, traceable, and exportable. SOC 2 Type II and ISO 27001 ready.
Your data stays in your region. Full data portability — everything leaves with you if you go. No lock-in on your operational knowledge.
Memento does the heavy lifting. Your team connects tools, reviews what we discover, and validates quality scores.
| Phase | Duration | Your Team's Effort |
|---|---|---|
| Setup | Days 1–3 | ~2 hours — connect your tools, confirm what we auto-discover |
| Absorption | Days 4–17 | ~9 hours total — review and sign off on the knowledge base we build |
| Shadow | Days 18–48 | ~7 hrs/week decreasing to ~3 hrs/week — validate agent quality |
| Go-Live | Day 44+ | Security sign-off, then agents operate with approval gates |
Schedule a 30-minute technical walkthrough. We'll show you the platform running against a real product, with live agent outputs you can inspect.
Schedule a Walkthrough